General Questions

Do I qualify for VAT-free goods?


You’ll only be able to have eligible goods VAT-free if you’re chronically sick or disabled and the goods are for your personal or domestic use. You do not need to be registered disabled or eligible for any other benefit to qualify for VAT-free goods. For VAT purposes, you’re chronically sick or disabled if you have a:

  • you have a physical or mental impairment that affects your ability to carry out everyday; activities, for example blindness;
  • you have a condition that’s treated as chronic sickness, like diabetes;
  • you’re terminally ill.
For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled. You do not need HMRC’s permission to declare that you’re disabled or chronically sick. If you’re not sure if your condition means you’re chronically sick or disabled you may wish to consult your doctor or other medical adviser. Otherwise our advisors will be happy to help.




How to prove that you qualify for VAT-free goods


Eligibility declarations To show that you’re entitled to buy the goods VAT-free, we will ask you to fill out this form declaration stating your eligibility and send back to us. Please do not send completed declarations to HMRC. We understand it may not always be possible for a disabled person to sign a declaration. In such cases, we can accept the signature of a parent, guardian, doctor or another responsible person on the declaration.




How it Works


If you’re disabled or have a long-term illness, you will not be charged VAT on our adjustabled bed products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:

  • the installation and any extra work needed as part of this
  • repairs or maintenance
  • spare parts or accessories
To get the product VAT free your disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:
  • you have a physical or mental impairment that affects your ability to carry out everyday; activities, for example blindness;
  • you have a condition that’s treated as chronic sickness, like diabetes;
  • you’re terminally ill.
For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled. If you do meet the requirements, you will need to confirm it in writing and send it back to us. Our mobility advisors can help you with this if you need. To find out more visit the HMRC website.





 
 

Returns & Exchange

Do I qualify for VAT-free goods?


You’ll only be able to have eligible goods VAT-free if you’re chronically sick or disabled and the goods are for your personal or domestic use. You do not need to be registered disabled or eligible for any other benefit to qualify for VAT-free goods. For VAT purposes, you’re chronically sick or disabled if you have a:

  • you have a physical or mental impairment that affects your ability to carry out everyday; activities, for example blindness;
  • you have a condition that’s treated as chronic sickness, like diabetes;
  • you’re terminally ill.
For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled. You do not need HMRC’s permission to declare that you’re disabled or chronically sick. If you’re not sure if your condition means you’re chronically sick or disabled you may wish to consult your doctor or other medical adviser. Otherwise our advisors will be happy to help.




How to prove that you qualify for VAT-free goods


Eligibility declarations To show that you’re entitled to buy the goods VAT-free, we will ask you to fill out this form declaration stating your eligibility and send back to us. Please do not send completed declarations to HMRC. We understand it may not always be possible for a disabled person to sign a declaration. In such cases, we can accept the signature of a parent, guardian, doctor or another responsible person on the declaration.




How it Works


If you’re disabled or have a long-term illness, you will not be charged VAT on our adjustabled bed products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:

  • the installation and any extra work needed as part of this
  • repairs or maintenance
  • spare parts or accessories
To get the product VAT free your disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:
  • you have a physical or mental impairment that affects your ability to carry out everyday; activities, for example blindness;
  • you have a condition that’s treated as chronic sickness, like diabetes;
  • you’re terminally ill.
For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled. If you do meet the requirements, you will need to confirm it in writing and send it back to us. Our mobility advisors can help you with this if you need. To find out more visit the HMRC website.





 
 

Our Online Delivery & Assembly Policy

Is delivery free?


  • Delivery to your front door will incur an additional charge.

  • The delivery charge varies depending on the shipping address and will be disclosed at the point of sale.




When will I receive my delivery?


  • All items are prepared for dispatch within 24 hours of confirming your sales order.

  • Depending on the shipping address, your items will be delivered within 7 transit days (starting from the day after dispatch).

  • In outer and regional areas, deliveries may be facilitated by a third-party courier. Contact and delivery may occur up to 15 transit days after dispatch in these areas.

  • It is your responsibility to liaise with our nominated courier in relation to the date of delivery.

  • Please note these delivery timeframes are estimates only and may change without notice. We will not be responsible for the delivery times of your goods once dispatched. Delays in shipping do occasionally occur and we are not liable for any loss or damage caused by delivery days.




Do I need to be home to take delivery?


  • Given the value of our goods, we do recommend that you are home to accept delivery. However, if you are happy for us to leave your items somewhere safe and secure, please let us know prior to dispatch.




Do you deliver on weekends?


  • Unfortunately, no. Our trusted carriers do not operate on weekends. However, if you are unable to accept delivery during business hours, you can arrange to pick up the items from our warehouse. Please give us a call to discuss further.




Can you take my items inside?


  • At the point of sale, you can request additional services including assembly and rubbish removal. Additional charges apply.

  • Otherwise, all our furniture items will be delivered to your front door by our team or nominated third party courier.

  • Please note for safety reasons, our couriers are not allowed to enter your home or carry the items up a flight of stairs.




Who is going to help me with assembly?


  • If you have not purchased assembly services at the point of sale, it is your responsibility to take the goods inside. If you think you will struggle with the bigger or heavier boxes, we recommend inviting someone over to help.




How will I know when my delivery is coming?


  • You will receive a phone call from the courier to book in a date and time for delivery. We will also send you updates when your order has left our warehouse.




Does an adjsutable bed require much in the way of assembly?


Our adjustable beds come pre-assembled and require about 10% of assembly in the home. Assembly requirements include attachment of bed legs, mattress retainer bars and plugging the adjustable bed into a power outlet. For someone who has never assembled one of our adjustable beds before, this whole process will take less than 30 minutes per base, which excludes removing any existing bed or bed frame. As all our prices include both delivery and installation, you can sit back and relax while our team of adjustable bed installers take care of everything for you.





 

Get VAT relief on our goods if you have a disability

Do I qualify for VAT-free goods?


You’ll only be able to have eligible goods VAT-free if you’re chronically sick or disabled and the goods are for your personal or domestic use. You do not need to be registered disabled or eligible for any other benefit to qualify for VAT-free goods. For VAT purposes, you’re chronically sick or disabled if you have a:

  • you have a physical or mental impairment that affects your ability to carry out everyday; activities, for example blindness;
  • you have a condition that’s treated as chronic sickness, like diabetes;
  • you’re terminally ill.
For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled. You do not need HMRC’s permission to declare that you’re disabled or chronically sick. If you’re not sure if your condition means you’re chronically sick or disabled you may wish to consult your doctor or other medical adviser. Otherwise our advisors will be happy to help.




How to prove that you qualify for VAT-free goods


Eligibility declarations To show that you’re entitled to buy the goods VAT-free, we will ask you to fill out this form declaration stating your eligibility and send back to us. Please do not send completed declarations to HMRC. We understand it may not always be possible for a disabled person to sign a declaration. In such cases, we can accept the signature of a parent, guardian, doctor or another responsible person on the declaration.




How it Works


If you’re disabled or have a long-term illness, you will not be charged VAT on our adjustabled bed products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:

  • the installation and any extra work needed as part of this
  • repairs or maintenance
  • spare parts or accessories
To get the product VAT free your disability has to qualify. For VAT purposes, you’re disabled or have a long-term illness if:
  • you have a physical or mental impairment that affects your ability to carry out everyday; activities, for example blindness;
  • you have a condition that’s treated as chronic sickness, like diabetes;
  • you’re terminally ill.
For VAT purposes, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled. If you do meet the requirements, you will need to confirm it in writing and send it back to us. Our mobility advisors can help you with this if you need. To find out more visit the HMRC website.





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0121 368 1947
 
Mon to Fri
9am to 4pm
0800 368 9847
16 Cheatles Bridge Business Park
Dog Lane
Bodymoor Heath
Sutton Coldfield
B76 9JD

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